Yealink Desk Phone Quick Reference Guide

Sign into the Phone

This only applies to individuals with a phone number. NOT a common area or shared phone. 

1. Open a web browser on a PC and go to the link presented on the phone ‘Microsoft.com/devicelogin’  
2. Enter the code from your phone in the box prompted on your computer.
3. Log into your ISU account using your full email and ISU Password.
4. When prompted with “Are you trying to sign into Microsoft Authentication Broker?” Press “Continue”

Answer a Call

1. When the phone rings lift the handset.

OR

2. Press the “Accept” on the screen to answer on speakerphone.

Place a Call

1. Type the number which you are calling, then pick up the handset, then press "Call".

OR

2. Lift the handset, dial the number, press “Call”.

OR

3. Type the number which you are dialing, press the speaker phone key to call on speaker phone.

Consult Transfer a Call

1. While in call press the “Transfer” key on the screen of the phone
2. Select “Consult First”
3. Search for a user by using the on-screen keyboard OR dial a number using the phone’s number pad
4. Select the Number or user account that you want to transfer to
5. After consulting with the other party, you press the ‘Transfer’ icon at the top right of the screen to complete the transfer.

Blind Transfer a Call

1. While in call press the “Transfer” key on the screen of the phone
2. Select “Transfer Now”
3. Search for a user by using the on-screen keyboard OR dial a number using the phone’s number pad
4. Select the Number or user account that you want to transfer to
5. Once the selected party answers the phone, the call will disconnect from the Yealink phone.

Check Voicemail

1. From the Home Page select “Voicemail”
2. Select the voicemail you would like to listen to
3. There, the transcript appears, or you can press the Purple “Play” button to listen to the voicemail

For Help with Microsoft Teams Desktop Client

1. Open the Teams Desktop App
2. Click the “?” on the bottom left corner of the application
3. Select “Training”
4. From there you can find information on features and search for specific issues or questions

Forward to Contact

1. Select the call forward banner at the bottom of the home screen. 
2. Select the forwarding option needed. 

OR

1. Press the user icon in the top left corner of the home page
2. Select “Settings”
3. Select “Calling”
4. Enable “Call Forwarding”
   • Do this by using the toggle switch
     • Gray = inactive
     • Purple = active
5. Tap the Forward to field and then select Contact or number
6. Add the desired number.

The incoming calls are automatically forwarded to the contact or number.

Forward to Voicemail

1. Select the call forward banner at the bottom of the home screen.
2. Select "Forward to Voicemail"

OR 

1. Press the user icon in the top left corner of the home page
2. Select “Settings”
3. Select “Calling”
4. Enable “Call Forwarding”
   • Do this by using the toggle switch
     • Gray = inactive
     • Purple = active
5. Tap the Forward to field and then select Voicemail

Disable Call Forwarding

1. Select the call forward banner at the bottom of the home screen. 
2. Select "Don't forward calls" 

OR

1. Press the user icon in the top right corner of the home page
2. Select “Settings”
3. Select “Calling”
4. Disable “Call Forwarding”
   • Do this by using the toggle switch
     • Gray = inactive
     • Purple = active

Put Call on Hold/Take off hold

1. Once in a call press “Hold” on the screen of the phone
   • The user is now on hold
2. To take off hold Press "Resume"

Adding Favorites

1. In the Teams Desktop App go to “Calls”
2. On the right-hand side under “Contact Groups” hover the mouse over “Speed Dial”
3. Select the three dots next to “Speed Dial”
4. Select “Add a contact to this group”
5. Search for the person you want to add and then select “add”