Introduction
The Sycamore Technology Award was offered to freshmen and transfer students the opportunity to receive a laptop, provided they meet specific requirements. While this award is no longer offered to incoming freshman, below are the support options for the devices:
Hardware Support for Sycamore Technology Award Laptops
- Temporary Laptop Assistance: In the event that your laptop requires repairs and is unavailable, we will provide you with a loaner laptop, subject to availability and as per your needs.
- Free Hardware Repair: During the three-year coverage period of your laptop warranty, our skilled technicians will conduct hardware repairs at no cost for each individual device covered.
- Exceptions: Batteries and chargers are only covered for the first year
- Software Support: We provide assistance for basic ISU-standard software, such as Microsoft Office, running on your laptop. Our team is here to help you navigate any software-related issues you may encounter.
- Image Installation: We offer the installation of a fresh image, including Windows, Office, and more. This service ensures that your laptop operates smoothly and efficiently.
However, please note the following limitations:
- Post-Warranty Hardware Repairs: After the expiration of your laptop's warranty, we are unable to perform hardware repairs.
Conclusion
To find the most up-to-date support hours for the Technology Support Center, we recommend visiting the OIT website. There you will find the latest information regarding the center's availability and operating hours. Stay informed by checking the OIT website for accurate and timely support hour details for the Technology Support Center.